Coordination

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Support Coordination.

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What is Support Coordination?

Support Coordination assists you in a wide variety of ways and means something different to each person. Support Coordination is funded under your NDIS plan and was originally intended to help you access and navigate your plan and the services you’re eligible for. Since this support was implemented, the nature of support coordination evolved. NDIS has a great way of understanding the importance of flexibility and the level of support needed by each person.

Our team carefully assess the existing supports within a plan and compare them to your existing lifestyle and goals you are wanting to achieve. We then build in additional supports you may need and prepare a pathway you are happy with. We find information, resources and tools to help you make good decisions, experts who can work with you and provide you with a helping hand if things don’t go according to plan.

APECCS offer two levels of support coordination, level one and level two. These different levels of support correspond to the funded items in your NDIS plan which are further explained below, according to NDIA:

Level 1: Support Connection

This support item assists you to implement your plan by strengthening your ability to connect with broader systems of supports and to understand the purpose of the funded supports. Support Connection assists you to understand your NDIS plan, connect participants with broader systems of supports, and provide assistance to connect with providers. Support Connection will assist you to achieve effective utilisation of your NDIS plan and answer questions as they arise.

Support Connection also increases your capacity to maintain (or in some cases change) support relationships, resolve service delivery issues, and participate independently in NDIA processes. Support Connection includes, but is not limited to:

  • Understand the Plan;
  • Connect with Supports and Services;
  • Establish Supports;
  • Coach, Refine, Reflect; and
  • Report to the NDIA.
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Level 2: Coordination of Supports

This support item strengthens your ability to design and then build your supports with an emphasis on linking the broader systems of support across a complex service delivery environment. Coordination of Supports is to focus on supporting you to direct your life, not just services, and is focussed on assisting you to build and maintain a resilient network of formal and informal supports. This involves working together with you to understand the funding, identify what your expectations of services are, and how you want this designed. Coordination of Supports also includes coaching you, and working with you to develop capacity and resilience in your network.

Coordination of Supports includes, but is not limited to

  • Understand the Plan;
  • Connect with Supports and Services;
  • Design Support Approaches;
  • Establish Supports;
  • Coach, Refine, Reflect;
  • Targeted Support Coordination;
  • Crisis: Planning, Prevention, Mitigation and Action;
  • Build Capacity and Resilience; and
  • Report to the NDIA.